Your personal data belongs to you. This Privacy Policy explains exactly what information bijelive collects, why we collect it, how we use it, and what rights you have over it. We keep things straightforward — no vague language, no surprises.
bijelive ("we", "us", "our") is committed to protecting the privacy of every person who uses the bijelive platform. This Privacy Policy describes how bijelive collects, uses, stores, and shares personal information when you register an account, make a deposit, play games, use the bijelive mobile app, or interact with our customer support team.
This policy applies to all users of bijelive, including registered players and visitors to bijelive.net. By using bijelive, you confirm that you have read and understood this Privacy Policy. If you do not agree with how bijelive handles your data, please do not use the platform.
This Privacy Policy should be read alongside bijelive's Terms and Conditions and Responsible Gaming Policy, which together form the full agreement between you and bijelive.
bijelive collects personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Account registration, KYC verification |
| Contact Data | Email address, phone number, residential address | Account communication, support, verification |
| Financial Data | bKash/Nagad/Rocket account numbers, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Security, fraud prevention, platform optimisation |
| Usage Data | Games played, session duration, betting history, login times | Platform improvement, responsible gaming monitoring |
| Communication Data | Support chat transcripts, email correspondence | Dispute resolution, quality assurance |
bijelive only collects data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.
bijelive collects your personal data through the following channels:
bijelive uses your personal data for specific, legitimate purposes. We do not use your data for any purpose beyond what is described here without first obtaining your consent. The primary reasons bijelive processes your data are:
bijelive shares your personal data only with trusted third parties who are necessary to operate the platform. All third parties who receive your data are contractually required to handle it securely and use it only for the specific purpose for which it was shared. bijelive does not sell your data to anyone.
bijelive uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit bijelive.net or use the bijelive app.
bijelive uses the following types of cookies:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the bijelive platform. bijelive does not use third-party advertising cookies or tracking pixels for external ad networks.
bijelive retains your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | AML and KYC legal requirements |
| Financial transaction records | 7 years after transaction date | Financial regulatory compliance |
| Gaming history | 3 years after last activity | Dispute resolution, responsible gaming |
| Support communications | 2 years after resolution | Quality assurance, dispute reference |
| Technical & usage logs | 12 months | Security monitoring, fraud detection |
| Marketing preferences | Until opt-out or account closure | Communication consent management |
After the applicable retention period, bijelive securely deletes or anonymises your personal data so that it can no longer be linked to you as an individual.
bijelive takes the security of your personal data seriously and implements industry-standard technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.
As a bijelive user, you have the following rights over your personal data. To exercise any of these rights, contact bijelive at [email protected] with the subject line "Privacy Request":
Request a copy of all personal data bijelive holds about you. We will respond within 30 days.
Request correction of any inaccurate or incomplete personal data held by bijelive.
Request deletion of your personal data where bijelive no longer has a legal basis to retain it.
Request that bijelive restricts processing of your data while a dispute or correction request is pending.
Request your personal data in a structured, machine-readable format to transfer to another service.
Object to bijelive processing your data for marketing purposes at any time, with immediate effect.
Please note that some rights are subject to legal limitations. For example, bijelive cannot delete financial transaction records that are required to be retained under AML regulations, even if you request erasure. bijelive will always explain the reason if a request cannot be fulfilled in full.
bijelive is strictly an 18+ platform. bijelive does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the bijelive platform in any way.
If bijelive discovers that a registered account belongs to a person under 18, the account will be immediately closed, all funds will be returned to the payment method used for deposit (minus any winnings, which will be forfeited), and all personal data associated with the account will be deleted as soon as legally permissible.
If you are a parent or guardian and believe your child has registered with bijelive, please contact us immediately at [email protected]. bijelive will investigate and take action within 24 hours of receiving your report.
bijelive may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and display a prominent notice on the bijelive platform.
The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this Privacy Policy periodically so you stay informed about how bijelive protects your data.
If you continue to use bijelive after a Privacy Policy update has been communicated, you are deemed to have accepted the updated policy. If you disagree with any changes, you may close your account by contacting [email protected].
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, bijelive's support team is available 24/7.
bijelive aims to respond to all privacy-related requests within 2 business days and to resolve data subject requests within 30 days. For urgent privacy concerns such as suspected unauthorised access to your account data, please use live chat for the fastest response.
Privacy isn't an afterthought at bijelive — it's built into how the platform works
Every piece of data you send to bijelive — from your login credentials to your payment details — is encrypted in transit using SSL/TLS. Your information never travels across the internet in plain text.
bijelive only collects the data it actually needs. We don't ask for information that isn't relevant to running your account or complying with legal requirements. Less data collected means less risk to you.
bijelive does not use advertising trackers, retargeting pixels, or third-party marketing cookies. Your browsing behaviour on bijelive stays on bijelive — it is never shared with ad networks.
Only bijelive staff members with a specific need can access your personal data. All access is logged, audited, and reviewed regularly. No one at bijelive can browse player data without a legitimate reason.
bijelive's security infrastructure is tested regularly by independent security professionals. Any vulnerabilities identified are patched promptly. We don't wait for problems to find us — we go looking for them first.
bijelive gives you real control over your data. You can access it, correct it, download it, or request deletion at any time. Marketing communications are always opt-in and can be cancelled with a single click.
bijelive uses your gaming activity data to monitor for signs of problem gambling and apply responsible gaming tools where needed. This is one of the most important uses of your data — it helps protect you. Learn more on our Responsible Gaming page.